NexHealth

Log in to NexHealth with your email and password, or using a single sign-on process; then, choose your location.

How do I log in to NexHealth?

Use the sidebar, search bar, and get help icons to navigate within NexHealth.

How do I navigate within NexHealth? How do I access profile, account, and product settings?

Use NexHealth's multilingual translation support to communicate with patients in their preferred language.

How do I translate NexHealth for patients?

NexHealth provides easy ways to email paperwork—through form requests and direct message attachments.

How do I send paperwork to patients?

Everything you need to know to get started using NexHealth.

Get started

Follow this go-live checklist to ensure your transition to NexHealth is smooth and patients receive a seamless experience.

How do I make sure I'm ready to go live with NexHealth? How do I make for an easy transition to using NexHealth?

Customize your email and browser notification settings to stay informed about patient activity in NexHealth.

How do I manage email and browser notifications in NexHealth?

Add your logo, phone, and address to customize patient communications, campaigns, forms, and templates and provide accurate contact details.

How do I add or update my logo or address in NexHealth?

Use the billing portal to pay invoices, update account information, and review payment history.

How do I manage billing in NexHealth?

Resources to help you onboard to NexHealth

Onboarding

Use the patient slide-out profile to see patient activity history, messages, and appointments.

How do I look up patient activity history, messages, and appointments?

Edit patient contact info, personal details, and communication preferences from within NexHealth.

How do I edit a patient's contact or personal information and their communications preferences?

Add, delete, and archive non-synced patient records within NexHealth, but always work from your health record system first.

How do I create patient records? How do delete or archive patient records? How do I manage duplicate records?

Patient management

Administrators can add new team members and remove old ones through the Manage Users settings.

How do I add or delete users?

Why every staff member should have their own NexHealth login

Administrators can control which users can access specific features in NexHealth by assigning roles or custom permissions.

How do I manage user permissions?

Two-factor authentication (2FA) adds an extra layer of security to your NexHealth login. 2FA is required to use NexHealth.

How do I use two-factor authentication (2FA) with NexHealth?

NexHealth is HIPAA and SOC 2 compliant, ensuring strong safeguards for your patients' personal health information.

What is NexHealth's legal and security compliance status?

Users & security

You can contact NexHealth support via chat, phone, or email.

How do I contact NexHealth support?

We never like to see our customers leave, but we are always glad to assist when needed.

How do I cancel my NexHealth subscription?

Included Usage & Overage Fees

As a patient, you can unsubscribe from select messages types.

Unsubscribing from text messages

If you've previously opted out of receiving text messages from your provider, you can easily resubscribe to start receiving them again. Here’s how you can manage your notification preferences.

How do I resubscribe to notifications?

Support

Get help understanding the NexHealth Synchronizer for server-based, or on-prem, health record systems.

How do I connect NexHealth to my server-based health record system?

Get help understanding the NexHealth Synchronizer for cloud-based health record systems and install the Chrome extension.

How do I connect NexHealth to my web-based health record system? How do I download the NexHealth Chrome extension?

Early in installation, you may see a yellow banner at the top of NexHealth indicating that synchronization is in progress.

What's the yellow banner "Syncing health record system data"?

Information about installing and troubleshooting the NexHealth Synchronizer.

Synchronizer

The iPhone app features patient messaging and your schedule.

Can I use an iPhone to check messages and appointments on-the-go?

Learn how patients can check in for their appointments and complete forms from an iPad, along with hardware recommendations.

Can I turn my iPad into an in-office kiosk for forms and appointments? Which iPad should I use for the NexHealth app?

Choose patients from your schedule and have them fill in forms or sign documents directly on the iPad.

How do I use my iPad for patient forms or treatment plans?

Download the NexHealth desktop app

Use NexHealth on iPhone, iPad, and Desktop.

Apps

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