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How to cancel NexHealth

We never like to see our customers leave, but we are always glad to assist when needed.

Updated over a week ago

Cancellation Terms

  • Notice Period: Most NexHealth agreements require a 30-day notice for cancellation, effective once your initial subscription term has been fulfilled.

  • Contract Variations: Specific cancellation terms may differ based on your original agreement, please refer to your contract or reach out to our support team for clarification.

Final Payment Process

  • After submitting your cancellation request, a final payment will be scheduled within your 30-day notice period.

  • All payment details will be communicated in advance, including:

    • Amount of the final charge

    • Date of the scheduled charge

    • Payment method on file

  • If needed, we’re happy to discuss adjustments to your final payment plan based on your practice’s needs.

    Account Deactivation Timeline

    • Deactivation typically occurs after your final payment has been processed.

    • However, we offer flexibility—you may coordinate a preferred deactivation date with our support team.

    • During the follow-up, our Account Manager will confirm your:

      • Cancellation date

      • Deactivation timeline

      • Any remaining service access needed until your subscription ends

      Refunds and Disputed Charges

      • If you believe you were charged after submitting your cancellation request, contact our Accounts team immediately.

      • We will:

        • Review the charge

        • Confirm your cancellation submission date

        • Initiate a refund if the charge is found to be in error

      • You’ll be notified of the refund decision and processing timeline via email.

    • How to Submit a Cancellation Request

      Please include the following in your request:

      • Your full name

      • Your practice name

      • Office location(s)

      • The best contact email or phone number

      Then contact us via either of the following:

      Email: [email protected]
      Phone: (888) 875-0851

      A NexHealth Account Manager will follow up promptly to collect additional details and guide you through the cancellation process.

Summary

Action

Details

Cancellation Notice

30 days (after contract term)

Final Payment

Scheduled during the notice period

Deactivation

Post-payment or flexible per your request

Refunds

Available if cancellation timing was not honored

Contact

[email protected] or (888) 875-0851

If you need help navigating cancellation or transitioning away from NexHealth, our support team is always ready to help.

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