Communications
NexHealth communications helps you manage patient relationships at scale.
21 articles
How do I set up automated communications?Templates are how NexHealth sends automated communication to your patients.
What kind of automated communications does NexHealth offer?NexHealth offers a number of automated and manually triggered automation templates.
How do I personalize patient communication?Make your automated patient communication more personal and relevant with Smart commands.
How do I manage patient unsubscribes?Update email and SMS preferences for patients who prefer not to receive certain communications.
How do I send different communication based on appointment types?Build fully customized messaging for any appointment type.
How do I ensure patient's guardians are notified about their care? How do I group messages by family?Enable Family messaging so reminders for multiple appointments go just to the guarantor or head of household.
How does NexHealth group messages to patients?When multiple reminders are sent to the same phone number NexHealth will group the appointment details.
Messages
Send and manage text messages.
How do I text with patients in NexHealth?Communicate with your patients via text in real-time.
How do I archive and unarchive messages?The archive function removes older conversations from the main Messages inbox, making it faster to see recent conversations at a glance.
How do I save commonly used phrases to use in messaging?Increase efficiency, avoid typos, and build your brand with a library of saved responses to patient messages.
How do I set up out of office replies?Set up your out-of-office replies for any time you need—including holidays, vacations, weekends, and even outside regular business hours
SMS registrationRegister your business information to send texts from NexHealth.
Campaigns
Learn how to send a campaign.
How do I send email and text campaigns to patients?Quickly reach patients with personalized emails and texts.
How can I track email and texting campaign performance?Campaign analytics help you understand the true impact of your campaigns
How many campaign texts can I send per month?Understand monthly SMS caps
Reminders
Send tailored reminders based on patient and appointment details
How do I set up appointment reminders?Use the templates feature to automate appointment reminders for patients.
How do I send early-morning reminders?Adjust sending hours or reminder templates to send early-morning reminders.
How do patients receive and respond to appointment reminders? How do patients cancel from reminders?Patients will be able to confirm or cancel their appointments from the reminders you send.