Communications
NexHealth communications helps you manage patient relationships at scale.
19 articles
How do I set up automated communications?Automate your patient communications
What kind of automated communications does NexHealth offer?Learn why and when templates send
How do I personalize patient communication?Make your automated patient communication more personal and relevant
How do I manage patient unsubscribes?Update email and SMS preferences for patients who prefer not to receive certain communications
How do I send different communication based on appointment types?Build fully customized messaging for any appointment type
How do I ensure patient's guardians are notified about their care?Enable Family messaging so reminders for multiple appointments go just to the guarantor or head of household
How does NexHealth group messages to patients?Learn how we determine what communications is grouped
Messages
Send and manage text messages.
How do I text with patients in NexHealth?Communicate with your patients via text in real-time
How do I save commonly used phrases to use in messaging?Increase efficiency, avoid typos, and build your brand with a library of saved responses to patient messages.
How do I set up out of office replies?Set up your out-of-office replies for any time you need—including holidays, vacations, weekends, and even outside regular business hours
SMS registrationRegister your business information to send texts from NexHealth.
Campaigns
Learn how to send a campaign.
How do I send email and text campaigns to patients?Quickly reach patients with personalized emails and texts
How can I track email and texting campaign performance?Campaign analytics help you understand the true impact of your campaigns
How many campaign texts can I send per month?Understand monthly SMS caps
Reminders
Send tailored reminders based on patient and appointment details
How do I set up appointment reminders?Automate reminding patients about their appointments
Recalls
Bring patients back for followups.
How do I get patients back in office with automated recalls?The recall template is sent automatically when patients are due for care, inviting them to book their next appointment.
How can I get overdue patients back into the office?NexHealth offers several ways to increase revenue and get patients in need of care back in the door.