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Communicate in patients' preferred languages
Communicate in patients' preferred languages

Use NexHealth's multilingual translation support in templates and campaigns to communicate with patients in their preferred language.

Updated today

For patients whose preferred language is not English, we've made it simple to send NexHealth's automated communications in other languages.

NexHealth will read a patient's preferred language from your practice management system for Dentrix, Eaglesoft, Open Dental, and Orthotrac. For other systems, you can edit a patient's preferred language in NexHealth.

Select a patient's preferred language in NexHealth

1. Search for the patient in the search bar and click the patient's name to open the profile.

2. Click on Actions and select Edit patient info.

3. Select the patient's preferred language from the drop-down menu and click Save.

Send templates in another language

To set up a template to send in one or more languages other than English, follow these steps:

1. Navigate to Templates and select the template you'd like to translate.

2. Click on Add translations.

3. Select the desired language(s) to translate.

4. Click Translate. This will translate all content included in the template.

5. The translation will run in the background and may take some time. We recommend refreshing the page to view the translated content.

6. Review the message to be sure the translation matches your expectations. Be sure to leave any Smart Commands intact.

7. To translate a single email or SMS message, click on the pencil icon to the right of the message you want to translate to open the editor.

3. Click on the +Language translations tab at the top of the editor.

4. Locate the desired language from the list of your patients' preferred languages and click on + Translate.

Patients whose preferred language matches those set up in the template will now receive that template in their preferred language -- automatically!

*Note: Any edits made to messages within a template ONLY affect the template on which the edits are made. If you make edits to your English template and would like them to be reflected on all of the other templates, click on Remove the translation from the template editor, and follow steps 2 - 6 above to translate the template(s) again.


Translate campaigns to other languages

1. Create or navigate to the campaign to be translated.

2. Select the audience and finalize the content of the email and/or SMS.

3. Click + Language translations at the top of the campaign editor.

4. Click +Translate to select the desired language (note: the modal indicates the language(s) preferred by your patients).

5. The translation is added to the content editor. If the translation does not appear, try re-adding the language, or refreshing the page.

6. Review the campaign to be sure the translation matches your expectations.

7. Click Send to send the campaign now or choose Schedule to send it later.

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