Skip to main content

How do I manage patient unsubscribes?

Update email and SMS preferences for patients who prefer not to receive certain communications.

Updated over a week ago

For use with all NexHealth products.

Patients always have the option to Unsubscribe from email communications or STOP SMS communications on their own. If, however, you receive a request to stop sending a specific communication to a patient, it is easy to update their preferences in NexHealth.

Overview

Unsubscribe a patient from notifications

Resubscribe a patient to notifications

Troubleshooting common notification issues

The patient isn’t receiving notifications.

  • Check their Notification Preferences and ensure the subscription boxes for relevant templates (e.g., Appointment Reminders) are checked.

  • Verify the patient's contact information is accurate in NexHealth.

The patient still receives notifications after unsubscribing.

Review whether the patient is still subscribed to a separate template category (e.g., "Save the Date" notifications).

Did this answer your question?