Provider and affiliate Message Types
You may receive messages from a practice and their affiliates. Messages you receive are categorized into messaging types. Replying STOP in response to one message type will stop that type of message only. To stop all message types from the practice and their affiliates, reply STOPALL. To resubscribe, send UNSTOP.
Security messages cannot be opted out of, even when sending a STOPALL instruction.
Message types and message categorization may be modified from time to time.
Message Type | Includes these messages and notifications |
Appointments | Appointment confirmations Appointment cancelled Appointment missed Appointment rescheduled Post-appointment follow-ups |
Reminders | Appointment reminders |
Forms | Form requests and reminders |
Payments | Payment requests and reminders |
Messages | Two-way messaging |
Marketing | Birthday cards Reminders to book new appointments Waitlist notifications Marketing campaigns |
Reviews | Requests for online reviews |
Security | Two-factor authentication (2FA) or other security- or compliance-related messaging |
NexHealth Message Types
You may receive messages from NexHealth, which are separate from messages you may receive from the practices and their affiliates. When you stop all messages from practices and their affiliates, that does not stop NexHealth messages. You’ll need to separately stop NexHealth messages.
Message Type | Includes these and others |
General | General communications |
Marketing | Marketing communications |
Security | Two-factor authentication (2FA) or other security- or compliance-related messaging |