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How much do my patients and families owe me?

This tab shows all families with outstanding balances and is similar to your Accounts Receivable Aging Report.

Updated this week

Only available for use with NexHealth Payments Ledger Sync

Overview

Using the Not requested tab

  • Payments status columns

  • Family-level ledger totals

Using the Not requested tab

Payments status columns

  • Each row represents a family. We display the guarantor’s full name, and if there are dependents, their first names appear underneath. You can also search for any member of a family in the "Find a patient" search bar above this table.

  • Open Claims column: Shows whether any family member has an open insurance claim.

  • Days Overdue column: Displays the age of the oldest unpaid balance across the family.

Family-level ledger totals

  • Ledger Balance: The family’s total Ledger Balance, ignoring all claim estimates.

  • Estimated Family Balance: The Ledger Balance, minus insurance estimates and insurance writeoff estimates. Note: Dentrix insurance writeoff estimates are unavailable here because they are not stored in their Guarantor Accounts Receivable Aging Report.

  • Not Requested: The Estimated Family Balance, minus any amount already requested (but not yet paid) through a NexHealth Payment Request.

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