NexHealth

NexHealth payments help you collect more with less effort.

Payments

Register with our payment processing partner and set up your payout bank account(s)

How do I register my business and connect my bank account with NexHealth Payments?

Frequently asked questions about payout timing and amounts.

When do payouts happen? What are the processing fees?

How to make sure that the revenue you collect through NexHealth is properly accounted for in your bookkeeping practices.

How does NexHealth Payments fit in with my bookkeeping? How do I reflect this revenue in my bookkeeping?

If you're missing an expected deposit from NexHealth, use the Payout Statement report to verify whether a payout was scheduled and what amount was sent to your bank.

How do I check on deposits and payouts from NexHealth?

Why are my payouts less than the amount synced to my ledger? What's the difference between a Gross amount and a Net amount?

Gross v. Net Payment Amounts

Payments Setup and Product Information

Initiate the collection process in NexHealth, and allow the patient to pay online, in person, and by charging saved payment methods.

How do I collect payments from patients?

Use the Collect payment page to specify how much you want to collect, and then select the terminal you wish to use to collect payment.

How do I collect payment via a terminal?

Always charge your terminal on the dock if possible, and wire your dock to an outlet.

Why won’t my terminal charge? How do I use the terminal dock correctly?

Collect faster with saved payment methods, and securely manage patient card details.

How do I collect a patient payment from an HSA, FSA, Debit, or Credit Card? How do I manage cards on file?

Send and manage payment requests to collect payments from patients with text/email-to-pay links.

How do I collect payment from someone who's not currently in the office?

View the request to Process payment, Mark as paid, or Cancel request to resolve payment requests over the phone or in person.

How do I complete a Payment request in person or over the phone?

Collect payment for a custom amount that's not tied to a specific ledger item as a partial payment, pre-payment, or other custom amount.

How do I collect for a custom amount? How do I collect pre-payment? How do I collect partial payment?

This tab shows all families with outstanding balances and is similar to your Accounts Receivable Aging Report.

How much do my patients and families owe me?

The online widget enables patient payment from your website.

How do I collect payment through my website?

NexHealth partners with Affirm to offer payment plan options for high-value bills. This option is available to all NexHealth Payments users.

How do I set up a payment plan?

Collecting virtual card payments from insurance payers is just a few clicks away, and you can do it right from any tab in the Payments page.

How do I collect virtual card insurance payments through NexHealth?

Keep 100% of credit card transactions by passing credit card processing fees on to the patient.

Can I pass along processing fees to my patients with surcharging?

Use Mark as paid to record payment requests completed via check, cash, or another method outside of NexHealth.

How do I record payment requests completed outside of NexHealth?

NexHealth provides transparency into the comprehensive multi-location ledgers for each patient and family, making it easier to collect across locations.

How does NexHealth Payments integrate with multi-location data sources?

Collecting payments with NexHealth Payments

Collecting Payments

How to make your Payment Requests send automatic reminders

How do I send automated payment reminders to patients?

NexHealth Payment requests allow you to quickly and easily send reminders to patients who have received a Payment request.

How do I manually send payment request reminders to patients?

Sending reminders

Download itemized transaction reports from Transaction history.

How do I generate transaction reports? How do I reconcile NexHealth with my Ledger?

With Ledger Sync, patient statements are automatically included in every payment request.

How do I send patient statements?

Save and print receipts for your patients and internal records

How do I generate, send, and print receipts?

Ledger Sync displays open balances from your practice management system, and syncs back completed payments

What’s the difference between Ledger Sync and Non-Ledger Sync, and what EHRs are eligible?

In most instances, completed transactions will automatically sync to the appropriate patient ledgers. Exceptions appear in Needs syncing.

How do I resolve sync statuses in Needs syncing?

A look into your transaction history, patient statements, receipts, and syncing your payments.

Reports, Receipts, and Ledger Syncing

How do I issue a refund and track it?

Disputes, while uncommon, do occasionally happen. NexHealth will help you escalate and resolve these issues.

How do I settle a dispute? How do I challenge a dispute?

Process refunds and manage disputes easily within NexHealth.

Refunds and Disputes

Call Us

Find answers and get help from Intercom Support and Community Experts

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