To get started, follow the steps below to register with our payment processing partner Stripe and set up the bank account(s) where you want to receive payouts.
Before you begin: This process is for use with NexHealth Payments. Have your business details, a representative's information, and your bank account details ready before you start.
Registration and bank setup
1. Navigate to Payments
Use the left side-bar. Payments is at the bottom.
Alternatively, you can navigate to Settings → Payment registrations.
2. Click Get started
It's in the upper-right corner.
If you are connected to multiple locations in NexHealth, you will be prompted to select which locations you want associated with this registration.
If multiple locations are associated with a single registration, all payouts associated with all of those locations will go to a single designated bank account. If you would like different location payouts sent to different bank accounts, you will need to create separate registrations.
3. Register through Stripe
You'll be redirected to a webpage hosted by our payment processing partner Stripe, where you can begin registering.
You must register with Stripe with a unique email address. You cannot use an existing account. Even if you have already registered with Stripe for a different payment processor, you must go through this registration process again with NexHealth. Stripe accounts made with other platforms are non-transferrable.
Use an email address and a phone number where you can receive a text message to verify your account. You'll use this phone number and email address to access your registration if something needs to be updated later.
Stripe registration details
NexHealth partners with Stripe for secure financial services.
a. Enter your email and phone number
Enter an email address and a phone number where you can receive a text message to verify your account. You'll use this phone number and email address to access your registration if something needs to be updated later.
Important: Once you enter your phone number, you won't be able to change it unless you contact Stripe support. Please make sure you're using a phone number that can receive text messages and belongs to someone who represents the business.
b. Input your business information
You'll be asked some basic questions about your business.
For international businesses, the information required may be different.
c. Verify that you represent the business
You'll be asked for contact information for a person who can verify that you represent the business.
For international businesses, the information required may be different.
d. Confirm your details
Once you've reviewed your details, click Submit, and you'll be returned to NexHealth to complete the process.
4. Edit bank details with NexHealth
You will be redirected to the Payment registrations Settings page, where your registration status is displayed. If there is an issue with your submitted details, you will see an alert with a button that lets you edit the details you've submitted.
Below the Registration and Configuration step, find Enter your bank account information and click the blue Start button on the right.
Enter your bank account details into the provided fields and click Save.
Change the linked bank account for Payments
To change your Payment linked bank account, reach out to support.
FAQs
Who can use NexHealth Payments?
NexHealth Payments is available for practices registered in the United States or Canada.
What forms of payment are accepted with NexHealth Payments?
NexHealth Payments supports all major credit and debit cards (including all HSA cards), Google Pay, Apple Pay, and Pay Later with Affirm (when enabled, for patient payments over $1000).
Why do I need to register?
Registration is required by our payment processor in accordance with local banking regulations. This is the same process you'd need to go through when opening a new account at a bank, or with a new credit card company, or any other payment processor.
What information do I need to provide when I register?
Please be prepared to provide the following information:
In the United States:
The legal name and registered address of your business, as well as your Employer Identification Number (EIN), as recorded in your Letter 147C or SS-4 Confirmation Letter
The legal name, date of birth, home address, and last 4 digits of the Social Security Number that belong to someone who has significant control and management of your business (e.g. an office manager, practice owner, or executive). This person will serve as the representative for your account.
The routing and account number of your business's bank account
In Canada:
The legal name and registered address of your business
The legal name, date of birth, and home address of someone who is authorized to sign on your organization's behalf (e.g. an office manager, practice owner, or executive).
The transit number, institution number, and account number of your business's bank account
How long will it take for my registration to be approved?
Registrations are typically approved within minutes. If there are issues with registration, you will be notified within 10 days.
My practice has multiple locations. Does each location have to complete the registration process?
You can have one or more locations for a single Stripe registration, but all locations connected to a Stripe registration will pay out to the same bank account.
If multiple locations should all pay out to the same bank account, you can create a single registration for all of them.
If you want different locations to pay out to different bank accounts, you'll need to create multiple registrations. All locations associated with the same registration will pay out to the same bank account. You can create new registrations by clicking the Add new payment registration button in the top-right corner of the Payment Registrations Settings page, and then selecting the relevant locations.
See also: Where is NexHealth Payments available?