For use with NexHealth Payments
NexHealth offers hand-held terminals for in-office payments. The touchscreen terminals work with all cards, support Apple Pay and Google Pay, and use competitive processing rates — so you can consolidate your collection flows in NexHealth.
To learn more, connect with our team.
Getting started with your Terminal
When the terminal arrives:
Plug it in to begin charging.
Power it on by holding the single power button on the top-right side for several seconds.
Connect it to your wifi network.
Let it auto-download an update and restart. If it prompts you to register it, you'll resolve that during your Terminal onboarding call.
Start processing payments.
Changing the terminal's wifi
Swipe right from the left edge of the screen.
Select Settings.
Enter password 07139.
Update your wifi details.
Collect a payment on the Terminal
1. Complete the Collect payment page.
On the Collect payment page, select the ledger items with balances and/or enter a custom amount.
Non-Ledger Sync customers: enter the amount and reason, and optionally the procedure date.
2. Select your Terminal.
Click Use Terminal. If you have more than one terminal at your location, use the down-arrow on the button to switch between them — your browser remembers the one you used last and defaults to it.
3. Follow the prompts on the terminal.
Clicking Use Terminal sends the request to the selected terminal, and the balance appears on its screen. The patient can swipe, insert, or tap a card (credit, debit, HSA, or FSA) or phone (Apple Pay or Google Pay) to pay. NexHealth automatically emails them a receipt.
Completed terminal payments appear in your Transaction history and Payments reports. Ledger Sync users also see terminal payments sync to patient ledgers.
Terminal troubleshooting
Why won't my terminal connect to wifi?
Some wifi configurations reject the terminals — most often a "Guest" network. Connect the terminal to your primary private wifi for the best stability. If it still won't connect, contact NexHealth support.
How do I rename my terminals?
When you have multiple terminals, give each a unique name. If they all show as "Front Desk," contact NexHealth support with, for each terminal:
the last four digits of the serial number on the back of the device, and
the name you'd like for it.
Example: "9101, Workstation 1"