For customers who have registered with our payment processor, we offer itemized payout reconciliation reports to help you match the payouts you receive in your bank account with the corresponding NexHealth payments.
There are three different payment reports you can export:
Awaiting Payment (all unpaid payment requests)
1. Navigate to Payments and click on the Awaiting payment tab.
2. Click on Export.
3. Add optional filters for Status and date range, if desired.
4. Click Download CSV.
Columns include: Location, Patient EHR ID, Patient First Name, Last Name, DOB, Phone, Email, Requested Date, Reason, Gross Amount Requested, Status, and Status change date.
Transaction History CSV (spreadsheet of completed transactions)
This report is especially useful for bookkeeping purposes. For example, you can use this report's "Payout Date" column to understand which payments were included in a batch payout to your bank account.
1. Navigate to Payments → Transaction history
2. Click on Reports → Settlement report
3. Apply optional filters for Transaction type, Payment method, and date as desired.
4. Click Download CSV.
The Transaction History report includes:
Refunds as unique transactions
Payout Date for each transaction
Separate columns for:
Gross amount (total amount requested)
Fees
Net (amount received after fees are removed)
Settlement report (PDF report of completed transactions)
This report is primarily designed for end-of-day ledger reconciliation, so you can confirm that every transaction has been correctly reflected in the appropriate patient ledgers.
To generate the report:
1. Navigate to Payments → Transaction history
2. Click on Reports → Settlement report
3. Select a transaction date or date range
4. You may optionally also select:
Transaction Type (Payments, Refunds, or both)
Payment Method (Terminal, Payment Request, Charge Card on File, Online Widget, and Manually Marked as Paid)
5. Click Download PDF
Example report below.
