To get started, follow the steps below to register with our payment processing partner Stripe and set up the bank account(s) where you want to receive payouts.
United States registration and bank setup
1. Navigate to Payments.
2. Click Get started.
If you are connected to multiple locations in NexHealth, you will be prompted to select which locations you want associated with this registration.
If multiple locations are associated with a single registration, all payouts associated with all of those locations will go to a single designated bank account. If you would like different location payouts sent to different bank accounts, you will need to create separate registrations.
3. This directs you to a webpage hosted by our payment processing partner Stripe, where you can begin registering.
**Important: You must create a new Stripe account with a unique email address. You cannot use an existing account.
4. Enter an email address and a phone number where you can receive a text message to verify your account. You’ll use this phone number and email address to access your registration if something needs to be updated later.
*Important: Once you enter your phone number, you won’t be able to change it unless you contact Stripe support. Please make sure you’re using a phone number that can receive text messages and belongs to someone who represents the business.
5. Enter the six-digit code you receive via text message to verify your account.
6. Input the required information about your business on the next two screens.
7. Verify that you represent the business.
A representative is anyone with significant control and management of your business (e.g. an office manager, practice owner, or executive).
*Important: You do not have to be an owner to represent the business and complete the registration process.
8. Enter the required information about yourself.
9. Add the full legal names and email addresses of each person who owns 25% or more of your business.
10. Then, confirm your details and click submit.
11. You will then be redirected to the Payment Registrations Settings page. Your registration status will be displayed. If there is an issue with your submitted details, you will see an alert with a button allowing you to edit the details you've submitted.
Below the Registration and Configuration step, you can see the "Enter your bank account information" step. Click the blue Start button on the right.
Here, you can enter your bank account details into the provided fields and click Save.
Canadian registration and bank setup
1. Navigate to Payments.
2. Click Get started.
3. This directs you to a webpage hosted by our payment processing partner Stripe, where you can begin registering.
*Important: You must create a new Stripe account with a unique email address. You cannot use an existing account.
4. Enter an email address and a phone number where you can receive a text message to verify your account. You’ll use this phone number and email address to access your registration if something needs to be updated later.
*Important: Once you enter your phone number, you won’t be able to change it unless you contact Stripe support. Please make sure you’re using a phone number that can receive text messages and belongs to someone who represents the business.
5. Enter the six-digit code you receive via text message to verify your account.
6. Input the required information about your business on the next screen.
7. Verify your details.
Your account should be activated by someone authorized to sign on your organization’s behalf (e.g. an office manager, practice owner, or executive).
8. Confirm your information is correct and click Agree and submit.
9. You will then be redirected to the Payment Registrations Settings page. Your registration status will be displayed. If there is an issue with your submitted details, you will see an alert with a button allowing you to edit the details you've submitted.
Below the Registration and Configuration step, you can see the "Enter your bank account information" step. Click the blue Start button on the right.
Here, you can enter your bank account details into the provided fields and click Save.
Once your payment registration is complete, check out the Get Started with Payments article for details of how to use NexHealth Payments.
FAQs
Who can use NexHealth Payments?
NexHealth Payments is available for practices registered in the United States or Canada.
What forms of payment are accepted with NexHealth Payments?
NexHealth Payments supports all major credit and debit cards (including most HSA cards), ACH, Google Pay, Apple Pay, and Pay Later with Affirm (when enabled, for patient payments over $1000).
What are the fees for using NexHealth Payments?
Our payment processing partner, Stripe, charges a fee for each transaction processed through NexHealth.
For transactions in US dollars, a 2.9% + $0.30 processing fee is deducted from each online payment (non-terminal) transaction as it is processed.
For transactions in Canadian dollars, a 2.9% + C$0.30 processing fee is deducted from each transaction as it is processed.
For transactions processed via Affirm, a 6.5% + $.30 processing fee is deducted from each transaction as it is processed.
Why do I need to register?
Registration is required by our payment processor in accordance with local banking regulations. It also ensures you can access additional features as we release them:
Advanced fraud protection
Higher payments acceptance
Automated reporting
Self-service refunds
Dispute management
Alternative payment methods
Payment ledger integrations
What information do I need to provide when I register?
We pre-fill your information in the registration flow wherever possible. Please be prepared to provide the following information that we may be unable to pre-fill:
In the United States:
The legal name and registered address of your business, as well as your Employer Identification Number (EIN), as recorded in your Letter 147C or SS-4 Confirmation Letter
The legal name, date of birth, home address, and last 4 digits of the Social Security Number that belong to someone who has significant control and management of your business (e.g. an office manager, practice owner, or executive). This person will serve as the representative for your account.
The legal names and email addresses of anyone who owns 25% or more of your business
The routing and account number of your business’s bank account
In Canada:
The legal name and registered address of your business
The legal name, date of birth, and home address of someone who is authorized to sign on your organization’s behalf (e.g. an office manager, practice owner, or executive).
The transit number, institution number, and account number of your business’s bank account
How long will it take for my registration to be approved?
Registrations are typically approved within 7-10 business days.
My practice has multiple locations. Does each location have to complete the registration process?
If you are a multi-location practice that currently sends payouts to multiple bank accounts, each location will have to complete the registration process. You can create new registrations by clicking the "Add new payment registration" button in the top right corner of the Payment Registrations Settings page, and then selecting the relevant locations.
