Two-factor authentication (2FA) keeps your NexHealth account and patient data secure. This article explains how 2FA works, how to set it up, and what you can customize.
2FA is required for all NexHealth users
2FA cannot be disabled. It is a mandatory requirement for NexHealth's security and compliance certifications and applies to every user across all NexHealth products. If a staff member cannot access their 2FA code — for example, the code is going to a coworker who is unavailable — contact NexHealth support for one-time assistance.
Set up 2FA
1. Access account settings
Click your Profile icon in the top right of the NexHealth home page, then select Account settings.
2. Open two-step authentication settings
Scroll to Two-step authentication at the bottom of your profile settings and click Manage.
3. Select your delivery method
Choose either your email address or mobile phone number to receive your verification code.
4. Send and enter the verification code
Click Send verification code. Enter the 6-digit code sent to your chosen email or phone to finish setup.
Log in using 2FA
Each time you log in to NexHealth, you'll be prompted to verify your identity.
1. Send the code
Click Send verification code to send the code to your email or phone.
2. Enter the code
Enter the 6-digit code to complete login.
Update your phone number for 2FA
Keep your phone number up to date so you always receive your verification code.
1. Access account settings
Click your Profile icon and select Account settings.
2. Edit your phone number
Scroll to Mobile phone number and click Edit.
3. Verify the new number
Enter the new number and follow the verification prompts.
Switch between SMS and email 2FA
You can change your 2FA delivery method at any time.
1. Access account settings
Click your Profile icon and select Account settings.
2. Open two-step authentication settings
Scroll to Two-step authentication and click Manage.
3. Select email and verify
Choose the email option and enter the verification code sent to your email.
4. Save your settings
Click Save to finalize the switch.