For use with NexHealth and Open Dental, Eaglesoft, Dentrix, Dentrix Enterprise, Practiceworks, Dolphin, Orthotrac and other server-based health record systems.
Overview
Installing NexHealth for a server-based health record system
1. Click the Get Started button in your welcome email.
After starting your NexHealth subscription, you should have received a welcome email.
2. Create your account.
After clicking the Get Started button, you’ll be walked through account creation.
3. Follow the NexHealth Synchronizer prompts and instructions.
These instructions will be tailored to your specific health record system.
Before you install the Synchronizer, ensure sure that you are on the correct computer. For OpenDental, Dentrix, Dentrix Enterprise, and Eaglesoft installations, make sure you are installing the Synchronizer on the server computer where the health record system is also installed.
Ensure that your antivirus software recognizes and isn’t blocking the Synchronizer. If you think it is, check out the steps for updating your antivirus software settings.
Ports, file paths, and domain names
If you run into any issues installing the NexHealth Synchronizer, please enable access to the following file paths, ports, and domain names. You may need to ask your IT staff for help and update your antivirus software settings.
Ports
4506, 4505, and 443
File paths
C:\NexHealth\*
C:\ProgramData\Salt Project\Salt\*
Domain names
*.nexhealth.info
.nexhealth-it.com
.nexhealth.com
Troubleshooting server-based NexHealth installation
Below are frequently asked questions regarding NexHealth's on-premise or server-based integrations.
What does it mean to access my server remotely?
To access your server, our Integrations Team may use a program called Connectwise. With Connectwise, our installation team can remotely control your computer to install or make updates to NexHealth.
Why does NexHealth need access to my server? Will another computer work?
To work correctly, our software has to be installed on the same computer on which your practice management system is installed. NexHealth files communicate directly with your database, which is almost always housed on the server.
Why does NexHealth need my username and password with admin rights?
We do not need to keep these credentials on file. If you prefer, please make sure the person provisioning server access is also able to log into your health record system with admin rights at the time of installation. Being logged in enables us to test the integration and finalize the sync.
Do we have to be logged out of the health record system while you set up the integration?
No. You can freely work on other computers at your practice. We ask, however, that you do not work on the server so we can configure the integration efficiently and without interruptions.
How do I update antivirus software settings?
Ensure that your antivirus software recognizes and isn’t blocking the Synchronizer.
Open your antivirus software application.
Remove any quarantines or blocks on NexHealth’s Synchronizer.
Remove any restrictions that would prevent the Synchronizer from accessing the ports, file paths, and domain names above.
The exact steps will depend on the antivirus software your organization uses.
As always, our team is ready to assist! Please don't hesitate to contact your Onboarding Manager or our Support team.
Switching server computers
1. Use chat to reach out to support.
If you get a new server and need to move NexHealth to the new computer, we can help!
If you get new equipment and are migrating your health record system to another machine, or if you are switching to a different health record system, please send us a message via chat!
Please include an email associated with your NexHealth account (ex: the email you use to log in).
2. Our support team will contact you.
Our Support team will be glad to assist in getting NexHealth up and running on your new machine.