When a patient books an appointment online through NexHealth, Dentrix Ascend will show a staff member's name as the person who created it — not a generic NexHealth user. This article explains why that happens and how to confirm whether an appointment originated from online booking.

NexHealth's integration with Dentrix Ascend runs entirely through the NexHealth Chrome extension. After initial setup, all reads and writes to Dentrix Ascend — including new appointment inserts — are processed through whichever Chrome extension is active at the time the request is handled.

Because the Chrome extension is tied to a staff user's Dentrix Ascend login, that staff member's name is recorded as the appointment creator. There is no separate NexHealth system account used for appointment inserts after onboarding is complete.

If you need to verify whether a specific appointment was booked online through NexHealth:

This is the most reliable way to distinguish NexHealth online bookings from appointments created directly by staff.