Overview
Contact the Accounts team.
NexHealth will review the charge.
NexHealth will confirm your cancellation submission date.
NexHealth will initiate a refund if the charge is found to be in error.
Summary
Action | Details |
Cancellation Notice | Month to Month Contracts: 30 days
Annual: 90 days |
Final Payment | Scheduled during the notice period |
Deactivation | Post-payment or flexible per your request |
Refunds | Available if cancellation timing was not honored |
Contact | [email protected] or (888) 345-2549 |
If you need help navigating cancellation or transitioning away from NexHealth, our support team is always ready to help.
Cancellation Terms & Process
Notice Period
Month-to-month subscriptions renew automatically each month on your invoice date until you cancel. All month-to-month subscriptions include a minimum commitment of your first 3 billing cycles. You can give cancellation notice at any time, but your subscription can't end before your first 3 billing cycles are complete. To cancel, you must provide written notice at least 30 days before your next invoice date. If we receive your notice at least 30 days before your next invoice date, you won't be billed again. If we receive your notice less than 30 days before your next invoice date, you'll be invoiced one more time unless you cancel in advance.
To cancel an annual subscription, you must provide written notice at least 90 days before your current subscription term end date. If we do not receive written notice at least 90 days before your term ends, your subscription will automatically renew for another 12-month term under the same terms, and you'll be responsible for fees for the renewed term.
Contract Variations: Specific cancellation terms may differ based on your original agreement, please refer to your contract or reach out to our support team for clarification.
Monthly Billing Cycle: NexHealth issues invoices on the 29th of each month. If a non-renewal request is made within the 30-day notice period, the upcoming invoice during that time will still be applicable.
1. Submit a Cancellation Request.
Contact use via either of the following:
Email: [email protected]
Phone: (888) 875-0851
Please include the following in your request:
Your full name
Your practice name
Office location(s)
The best contact email or phone number
2. A NexHealth Account Manager will reach out.
A NexHealth Account Manager will follow up promptly to collect additional details and guide you through the cancellation process.
Final Payment Process
1. Final payment will be scheduled.
After submitting your cancellation request, a final payment will be scheduled within your 30-day notice period.
All payment details will be communicated in advance, including:
Amount of the final charge
Date of the scheduled charge
Payment method on file
If needed, we’re happy to discuss adjustments to your final payment plan based on your practice’s needs.
2. After final payment, account will be deactivated.
Deactivation typically occurs after your final payment has been processed.
However, we offer flexibility—you may coordinate a preferred deactivation date with our support team.
During the follow-up, our Account Manager will confirm your:
Cancellation date
Deactivation timeline
Any remaining service access needed until your subscription ends
Refunds and Disputed Charges
If you believe you were charged after submitting your cancellation request, contact our Accounts team immediately.
1. Contact the Accounts team.
2. NexHealth will review the charge.
3. NexHealth will confirm your cancellation submission date.
4. NexHealth will initiate a refund if the charge is found to be in error.
You’ll be notified of the refund decision and processing timeline via email.