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Get started with messages
Get started with messages

Communicate with your patients via text in real-time 

Updated over a week ago

NexHealth messages make communicating with your patients via text a breeze!

Send or respond to a message

1. Click on the Messages tab in the sidebar.

2. Start a new conversation by searching for a patient's name in the Find Patient search box.

3. Type a message in the message box and click Send.

4. Read and reply to messages from this same tab.

You can use emojis, add attachments, and even respond with Saved responses or AI Quick Replies in your conversations with patients.

Message from the Patient Profile

1. To send a message from the patient profile, search for the patient in the patient search bar, then click the message icon.

2. Or, click on the patient's name from the search bar or anywhere else in NexHealth and then select the Messages tab from the patient profile.

Manage messages

1. To mark a message as unread or archive it, click on the ellipsis next to the patient’s name. Select Mark as unread or Archive.

Failed messages

If a message fails to be sent to a patient, a failed status displays in the message thread.

You can also review errors in the patient profile under the Messages tab.

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Reasons a message might not be delivered

  • The phone number in the patient profile does not exist or is incorrect

  • The patient has unsubscribed from that particular type of communication (this will display in the message thread and in the patient profile)

  • The patient has blocked the number

  • Your practice has not completed SMS registration

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