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Saved responses

Increase efficiency, avoid typos, and build your brand with a library of saved responses to patient messages.

Updated over a week ago

Saved responses are shortcuts for patient messages. Create a custom library to answer FAQs, maintain your brand, and reduce typos–-freeing up time spent writing the same messages over and over.

Create a saved response

1. Navigate to the gear icon and choose Settings.

2. Select Messages from the left side menu.

3. Select +New or + New saved response if this is your first saved message.

4. Give the message a Title and then type the Body of the message. Choose additional locations that can use this message (if desired). You can include Smart Commands in your saved responses.

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5. Click Save.

Use a Saved Response

1. From the text message composer, choose the patient you wish to message, then select the lightning bolt. This opens the saved responses menu.

2. Choose the response from the drop-down list.

3 . (Optional) Edit the response to better fit the patient conversation, or click the airplane to send immediately.

4. You can also click on +Create new to create and save a new Saved response.

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