If a message fails to be sent to a patient, a failed status displays in the message thread.
You can also review errors in the patient profile under the Messages tab.
Reasons a message might not be delivered
The phone number in the patient profile does not exist or is incorrect
The patient has unsubscribed from that particular type of communication (this will display in the message thread and in the patient profile)
The patient has blocked the number
Your practice has not completed SMS registration