Forms automatically expire to ensure the data in them is fresh and to keep patient data secure so it cannot be accessed beyond what is actually necessary for the patient’s visit.
If a Form or Form Request has expired, you can reactivate it to allow the patients to reopen that form request and complete it or make changes.
To reactivate an expired Form:
1. Navigate to the Forms tab and select the Expired tab.
2. Locate the request to reactivate by search for the patient in the Find a patient box.
3. Click the ellipses (…) to the right of the request.
4. Select Move to active, and adjust the date.
5. The request will now appear under the Active tab and the patient will be able to access the form(s) through the original link.